AI Phone Receptionist
Handles configured inbound-call workflows, recognizes returning patients, captures refill and callback requests, and can book available appointment slots — routing exceptions to staff.
Built for independent practices
Bayan builds practice-specific AI operators for independent healthcare practices. Ava handles patient calls, recognizes returning patients, checks insurance eligibility, and supports appointment workflows in the EHR and scheduling systems configured for your practice.
Ready for the next call
Meet Ava in motion
An illustrative film inspired by the front-office operator workflows behind Advocate Primary Care — showing how Ava can carry one request through voice, eligibility, scheduling, and reviewable workflow history.
Illustrative workflow · 18 seconds
Voice → eligibility → scheduling → audit trail
Meet Ava — an AI front desk built to keep patient calls moving. Ava answers an incoming call and recognizes the request. She verifies active coverage and the office-visit cost share, retaining source evidence. Ava then offers available appointment times, reads the selected time back, waits for confirmation, and books the visit. The call, coverage check, booking, and staff handoff remain connected in a reviewable workflow history.
One call, start to finish
Hi — I need to come in about my blood-pressure refill.
Of course. Can I get your name and date of birth?
Patient matched in the EHR
Thanks, Maria — I see your Aetna plan on file. One moment while I verify it.
Coverage verified in real time
You're all set. Dr. Patel has Tuesday at 2:10 or Thursday at 9:40 — which works better?
Tuesday, please.
Appointment booked · logged to the audit trail
Booked. You'll get a confirmation shortly — anything else I can help with?
Illustrative conversation. In configured deployments, calls can connect to practice-specific EHR, scheduling, and eligibility systems, with handoff paths to staff or voicemail when needed.
What we build
Each one stands on its own. Together they take the phone tree, the eligibility grind, and the missing paper trail off your team's plate.
Handles configured inbound-call workflows, recognizes returning patients, captures refill and callback requests, and can book available appointment slots — routing exceptions to staff.
A copilot for the front desk: run a single check, a batch, or snap a photo of an insurance card — and get back clean coverage summaries with a full history.
The same real-time 270/271 eligibility engine behind Ava, available service-to-service — with evidence capture and retry-safe requests.
Operational reporting on calls, bookings, and follow-ups, with PHI guardrails built in — so you can see what your front office actually did this week.
Safe by design
A moderation layer and a healthcare-specific safety check evaluate AI-generated replies before delivery. Emergency language follows a defined 911 response path, while uncertain or unsupported requests route to staff.
AI-generated replies are evaluated by moderation and healthcare-specific safety checks before delivery.
When emergency language is detected, Ava instructs the caller to hang up and dial 911.
When a workflow cannot be completed, calls can route to practice staff or after-hours voicemail.
Operational logs and reporting are designed to restrict patient-identifying detail.
Integrations are configured with scoped access for the chart and scheduling workflows in use.
Enabled call, booking, and eligibility workflows produce records your staff can review.
Fits your stack
No rip-and-replace. Bayan connects to your chart and your calendar and works around them.
Reads and writes through standards-based FHIR access to eClinicalWorks — least-privilege, audit-logged.
Live availability and real bookings through Healow scheduling — Ava quotes open slots and fills them in the same call.
X12 270/271 checks in seconds, with the evidence captured for your billing team.
How we work
We sit with your team, learn the way your practice actually answers calls, and encode your rules — your doctors, your locations, your payers.
Staged rollout with human handoff paths from day one. Your staff can review call activity in an operator console before Ava takes more of the line.
Configured calls, bookings, refill requests, and transfers feed a reviewable activity history and operations dashboard.
Built with a practice
Bayan is being developed and deployed with Advocate Primary Care, connecting eClinicalWorks, Healow scheduling, and real-time insurance eligibility through staged, monitored rollouts.
Let's talk
Tell us about your practice. We'll map one workflow and show where Ava can support your team.
Or write to us directly: hello@bayan.health