Built for independent practices
Bayan builds practice-specific AI front-office automation for independent practices — phone intake, real-time eligibility, scheduling, and operational reporting, sized for a front desk of one or two, not a hospital call center. It's built around the practice systems your team already runs.
What we build
Each one can stand on its own — together they reduce front-desk load, eligibility surprises, scheduling friction, and missing audit trails.
A voice agent that answers inbound calls — office info, identity capture, appointment lookup, booking support, refill requests, callbacks, and front-desk transfers. Built to fail open into deterministic phone behavior, so a call is never left stuck mid-conversation.
A staff copilot for running insurance checks — single lookup, insurance-card scan, or batch upload. Resolves the payer against your accepted-plan catalog and returns normalized coverage details with full job history.
The clearinghouse-grade engine behind it all — payer search, real-time X12 270/271 checks, response normalization, evidence capture, idempotency, and retry retention. A service-to-service API your own systems can call directly.
A private dashboard for appointment-booking metrics and CSV exports, with a strict PHI guardrail that rejects patient-identifying fields at the door — so operational reporting stays clean, low-cardinality, and PHI-restricted.
Fits your stack
Bayan is built around the stack we know firsthand, including enabled eClinicalWorks and Healow environments, so your chart and workflows stay home while we automate the work around them.
For enabled deployments, Bayan works around supported EHR surfaces for clinical context and workflow handoffs, so your chart and staff stay in the system they already live in. Built around eClinicalWorks environments where available.
Appointment requests captured on a call can be routed into the right scheduling workflow after identity, slot, and confirmation checks. Built around Healow scheduling surfaces where available.
Clearinghouse-grade X12 270/271 checks with payer resolution and captured evidence, normalized into coverage details your staff can act on immediately.
How we work
We start from how your front desk actually operates — call patterns, accepted plans, scheduling rules — and design automation around it.
Each system ships with deterministic fallbacks, audit trails, and role-gated admin, so going live reduces risk instead of adding it.
Private dashboards and metrics show what's working, so we tune coverage, scripts, and workflows against real operational data.
Built for healthcare
Healthcare automation only earns its place if it's safe. Bayan is built around audit, least-privilege access, and graceful failure from the start.
Reporting surfaces actively reject patient-identifying fields, and PHI handling is scoped to the systems that genuinely need it.
Call events, eligibility jobs, and admin actions are logged with evidence capture, so important automated decisions are traceable after the fact.
When the AI is unsure, the phone runtime fails open into predictable, scripted behavior — the call keeps moving instead of breaking.
Service-to-service auth and role-gated, private admin surfaces keep each system scoped to exactly what it needs — and nothing more.
Eligibility checks carry idempotency keys and retry retention, so reruns and transient failures don't create duplicate or lost work.
Health checks and metrics endpoints feed real monitoring, so the systems running your front office are watched, not assumed.
In production
Bayan runs live for Advocate Primary Care, a multi-provider primary care practice, across phone intake, eligibility verification, scheduling workflows, and operational reporting, with enabled EHR and scheduling workflows plus real-time eligibility.
Let's talk
Tell us where your front desk loses the most time — phones, eligibility, scheduling, or reporting — and we'll show you what automating it safely looks like for your practice.
